David Jones

About the Author David Jones


internet of things

Newly Revealed Flaw Could Subject IoT Devices to Airborne Attacks

Billions of voice-activated IoT devices may be subject to external attack due to BlueBorne vulnerabilities, Armis revealed. Hackers could exploit BlueBorne to mount an airborne attack, using Bluetooth to spread malware and access critical data, including sensitive personal information. More than 20 million Amazon Echo and Google Home smart speakers could have been impacted by the flaws.

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E-Commerce

Retailers, Etailers Brace for Invasion of the Black Friday Shoppers

A total of 164 million Americans, or 69 percent of the U.S. population, plan to shop Thanksgiving weekend, according to a new survey by the National Retail Federation. Upwards of 115 million people, or about 70 percent, plan to shop on Black Friday, the report shows, while 78 million plan to shop on Cyber Monday, 71 million on Small Business Saturday, and 32 million on Thanksgiving Day.

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entertainment

Amazon Denies Rumored Plans for Ad-Supported Prime Video Service

Amazon has denied a report that it has been working on a free, ad-supported video platform to complement its subscription-based Amazon Prime Video service. Amazon has been in talks with various television networks, movie studios and other media entities about providing content to the site, according to the Monday report. Such a service would place Amazon in direct competition with Apple.

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Customer Service

Real Human Interactions Beat Automation, Survey Says

Customers prefer human interactions to IVR systems or other automated customer service offerings, according to a new report from B2B ratings firm Clutch. Businesses need to move carefully when outsourcing customer service operations, the research also suggested, because there are big differences depending on a number of factors, including how familiar reps are with the local language.

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Home Tech

Amazon Cloud Cam Joins Burgeoning Smart-Home Ecosystem

Amazon has begun shipping its latest smart home product, a security camera that works with its Alexa personal assistant and Echo speakers. The Amazon Cloud Cam allows customers to live-stream activity inside their home 24/7. It features 1080p full HD resolution, two-way audio for communicating with family members or pets, night vision technology, and sophisticated identification algorithms.

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gaming

High Price Undercuts Microsoft’s Xbox One X Mic Drop

Microsoft has released its long-anticipated and much-hyped Xbox One X console, promising to push the boundaries of modern gaming and video entertainment. It is the most powerful console in the world, with up to 40 percent more power than existing devices on the market, the company claimed. Xbox One X gamers can choose from 1,300 gaming titles — the largest lineup in company history.

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Cloud Computing

IBM Launches Private Cloud to Ease Public Cloud Transition

IBM has announced IBM Cloud Private, a software platform that allows enterprise customers to run applications and store critical data in an on-premises, private cloud environment. The new service employs a Kubernetes-based container architecture that supports both Docker containers and Cloud Foundry. IBM also introduced new container-optimized versions of core enterprise software.

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Developers

New Collaborative Platform to Spur Open Source AI Development

The Linux Foundation has announced an agreement with AT&T and Tech Mahindra to launch the Acumos Project, a new platform for open source development of artificial intelligence. The new platform is part of a broader effort to open up opportunities for AI collaboration in the telecommunications, media and technology sectors. AT&T is a Platinum Member of The Linux Foundation.

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E-Commerce

Amazon May Disrupt Prescription Drug Space Next

The rumor that Amazon has set its sights on disrupting the pharmaceutical industry has gained greater currency recently, just months after the company set the grocery business on fire with its acquisition of Whole Foods, and in the midst of its widely publicized search for a second U.S. headquarters location. Amazon reportedly has taken major steps toward becoming a drug distributor and seller.

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Applications

New Search Tool Helps Firms Find the Best B2B Software Fit

Siftery on Thursday announced the launch of its new Product Alternatives search tool, which is designed to help companies find alternative B2B software products when replacements are needed.
It allows users to search a database of more than 40,000 software options, Siftery said. Its AI technology not only helps find suitable alternative products, but also ranks the various options.

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E-Commerce

Amazon to Let Delivery Drivers Open Your Front Door

Amazon has announced a new service that will allow Prime members to receive in-home delivery of packages with the help of high-tech smart locks that allow drivers to open their front doors. Amazon Key will launch officially on Nov. 8 in 37 U.S. cities and surrounding communities, with additional locations to be added over time. The service will be available at no extra cost to Prime members.

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Smartphones

Screen Burn-In, Piercing Sounds Beset Google’s Pixel 2s

Complaints have been mounting over display and audio issues with Google’s Pixel 2 and Pixel 2 XL. Consumers have reported a screen burn-in problem with the Pixel 2 XL, which refers to embedded functions leaving a ghost-like image on the display. In addition, there have been numerous reports of high-pitched noises and strange clicking sounds occurring during calls on the Pixel 2.

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Community

Linux Foundation Launches Open Data Licensing Agreements

The Linux Foundation has introduced the Community Data License Agreement, a new framework for sharing large sets of data required for research, collaborative learning and other purposes.
CDLAs will allow both individuals and groups to share data sets in the same way they share open source software code. The agreement could help foster an increase in data sharing across a variety of industries.

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mobile

Samsung to Give Linux Desktop Experience to Smartphone Users

Samsung has announced a new app, Linux on Galaxy, designed to work with its DeX docking station to bring a full Linux desktop experience to Galaxy smartphone users. Samsung earlier this year introduced DeX, a docking station that connects to a monitor to give Galaxy smartphone users a desktop experience. With the Linux on Galaxy app, users will be able to run full Linux desktop distributions.

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E-Commerce

New Tools Offer Wholesale Distributors Fast Track to E-Commerce

Epicor this week released Epicor Commerce Connect, a cloud-based application designed to help wholesale distributors quickly deploy e-commerce sites that will automate many of the steps required to move product to their customers. The Commerce Connect software is now available for Epicor Eclipse, a cloud-based platform geared toward helping companies deploy rich B2B and B2C solutions.

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Customer Experience

Study: Music Improves Customer Experience, Even in Serious Settings

Music can enhance the customer experience even in nontraditional retail environments, suggests a study released Thursday by Mood Media and the Society of Composers, Authors and Music Publishers. The study was conducted in France. Customers had a more favorable experience in five business locations — including gas station, optical, banking, sports apparel and pharmacy locations, the study found.

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Social Networking

Report Probes Social Media’s Threat to Democracy

Social media platforms like Facebook, Twitter and YouTube may pose a threat to American democracy, suggests a new report from The Omidyar Group. The report follows recent disclosures about targeted dark post advertising, fake news and other abuses propagated by Russian troll farms during the 2016 election. Among the questions the report raises is whether the U.S. government may need to step in.

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E-Commerce

Walmart Throws Down Gauntlet to Amazon

Walmart on Tuesday outlined plans to grow its critically important e-commerce business in the U.S. by 40 percent over the next fiscal year. The company intends to leverage a series of key acquisitions and its more than 4,600 brick-and-mortar locations to mount a direct challenge to Amazon for millennial customers. Walmart is the largest retail operation in the world and the leading U.S. challenger to Amazon.

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Mobile CRM

AI-Powered Mobile Chatbots Promise More Efficient Customer Service

Helpshift’s new Web Chat application uses AI to help companies release scalable chatbots that can automate customer service through real-time interactions. The new AI-based tool, released last week, will boost Helpshift customers’ ability to provide enterprise-grade support to their customers, according to Helpshift, which specializes in customer support for the gaming industry.

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Cybersecurity

Report: Russian Hackers Penetrated Elite NSA Hacking Division

Russian hackers reportedly exploited a vulnerability in Kaspersky Lab’s software to steal sensitive cyberdefense data from a National Security Agency contractor. The incident, which occurred in 2015, involved a contractor who loaded classified information onto his personal computer in order to work at home. The information included hacking tools and other sensitive NSA data.

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Enterprise Security

HPE Gave Russia Deep Dive Into Security Software Used by Pentagon

Hewlett Packard Enterprise has allowed experts working with Russia to review the source code of cybersecurity software that is used by the U.S. Defense Department. The Pentagon uses HPE’s ArcSight software to protect sensitive computer networks. The review of its code was conducted by Russian firm Echelon on behalf of a Russian defense agency that deals with cybersecurity issues.

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Emerging Tech

AI Ripples Through Google’s New Product Lineup

Google on Wednesday launched a bevy of new products into its growing hardware and software ecosystem at its Made by Google event. Many of the new devices are infused with artificial intelligence capabilities. “Since last year and since Google I/O, we’ve been working hard, continuing our shift from a mobile-first to an AI-first world,” Google CEO Sundar Pichai told the gathering.

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